WARRANTY SERVICE

SINGAPORE

WARRANTY REGISTRATION

Warranty Policy

We, Sunup Healthcare (SG) Pte Ltd, provide product warranty to to be free from manufacturing defects under normal use when purchased any of the brands of products from official stores or an authorized retailer/dealer in Singapore.

To be eligible for warranty coverage, you shall have to register the product within 3 days of Goods received.

The warranty period varies by brands as listed below:

Chicco: 1 year
RECARO Kids: 2 years
Nissei: 2 years

Register Your New Product Now
to get the Warranty Protection

Register Your New Product Now to get the Warranty Protection

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* Please note that fields marked with an asterisk (*)are required.

Contact Information

Full Name (as per IC)*

Email*

Phone Number*

Gender*

Date of Birth*

Full Address*

Purchase Information

The Goods Receive Date*

Where Purchased

* (Upload Receipt which got stated clearly date of purchase & product purchased name)

Product Warranty Information (Must not exceed 3 items in one invoice)

Number Item*

#1 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

#1 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

#2 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

#1 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

#2 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

#3 Brand

Product Type: Chicco (if applicable)

Product Type: RECARO (if applicable)

Product Type: Nissei (if applicable)

Model Name/Model Number*

Serial Number

##(Series Number only needed for all healthcare devices and baby electrical products like sterilizer, bottle warmer, baby bouncer & thermometer)

*I have read and agree to the terms & conditions of the registered warranty as below

I agree to receive marketing communication such as promotion, offers and occasional product updates

Terms & Conditions

The product warranty is extended to the original purchaser, excluding any products purchased through unauthorised retailers or dealers for which no warranties are made.

Liability under this warranty is limited to repairing and/ or replacing manufacturing defective products only. The warranty DOES NOT cover wear and tear, only manufacturer defects for the periods specified.

Manufacturing defects refer to the faulty mechanism which affects the usability, safety, and performance of the products.

If the problem Is not covered by this warranty or not within the warranty period, the consumer must pay for all related expenses associated with the services rendered including shipping cost.

Under the following circumstances, parts and labour costs will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings:-

The product has not been installed, maintained, or operated in accordance with instruction given by manufacturer.
Normal wear and tear damaged while in transit; damage from the use of accessories or non-original parts; disassembled by any unauthorized third party.
Defect caused by fire, lightning, electrical disturbance, accidents, and other natural disasters or due to deviation from recommended application and installation.
Lost or stolen items/parts. For missing items, there will be charges on the cost of parts and shipping of the parts that are missing.
The serial number/ model’s name of the product has been altered, tampered with, or removed.

During the limited warranty period, product components such as parts, accessories, or fabrics, may be discontinued or modified. This may result in replacement or repaired parts different from purchased model.

CONTACT US

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WARRANTY ENQUIRY

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